Frequently Asked Questions

DO YOU HAVE A SIZE GUIDE?

You can find our size guide next to each garment on the website or by clicking in here, this will give you information on what size to choose.

Sizing information is given in both CM and INCHES.

CAN I EXCHANGE MY ITEM FOR A NEW SIZE?

If your item does not fit, you can easily have this exchanged by following our returns procedure via the following link…..

WHERE CAN I FIND A RETURNS FORM?

You can download and print our returns form here. You can find our returns address stated at the bottom of this form.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we cannot make changes to an order once it has been placed. If you would like to change your order, we advise making a new order and returning the previous order once you receive it following our returns process.

CAN I CANCEL MY ORDER?

Unfortunately, once an order has been placed this cannot be cancelled as it has entered our system for dispatch. If you no longer require the order, you would have to return the order for a refund following our returns process.

CAN I PLACE AN ORDER BY TELEPHONE?

All orders must be placed via the website through our secure payment process. If you are having any difficulty placing an order, email us at sales@impulseattire.com and one of our team will help.

CAN I ADD A DISCOUNT CODE AFTER PLACING MY ORDER?

Unfortunately, we are unable to amend your order or reimburse any fees if you forgot to add your discount code. Please make sure you add the discount code to your next order bearing in mind it may hold an expiry date.

WHAT IS MY ORDER NUMBER?

You Impulse order number should look something like this #WEB1234, which can be found within the confirmation email received at the time of placing your order.

WHERE IS MY PARCEL?

We use DPD to deliver all our parcels within the UK & Ireland who will send you an email and/or text message when your order is ready for dispatch. The delivery notification will give you a time and date of delivery which you can manually change following DPD instructions (ie leave in safe place, leave with a neighbour or have this delivered to DPD pick up shop)

HAVE YOU RECEIVED MY RETURN YET?

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We’ll notify you by email once the return has been processed.

YOU HAVE SENT ME THE WRONG ITEM

In the unlikely event you have received the wrong item, please contact us immediately or send us an email to help@impulseattire.com with the following information:

 

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it’s place
  • A photograph of the item you have received

 

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.